Terms & Conditions

Last Updated: February 2026

1. The Services

TIGERmind provides strategic coaching and neurodiversity training as described on this website. Coaching is a collaborative partnership; results depend on the client's engagement and commitment to the process.

2. Bookings & Payments

• Individuals: Sessions are typically booked in blocks of three. Payment is required in full prior to the commencement of the first session unless otherwise agreed in writing.
• Organisations: Terms for training and group coaching will be outlined in a separate Statement of Work (SOW) or formal quote.

3. Cancellation & Rescheduling

We understand that life in the creative industries can be unpredictable. However, to maintain a sustainable practice:

• 48-Hour Notice: Cancellations or requests to reschedule made with more than 48 hours' notice will incur no fee.
• Late Cancellations: Sessions cancelled or rescheduled with less than 48 hours' notice will be charged at the full rate.

4. Professional Boundaries

Coaching is not a substitute for therapy, mental health crisis intervention, or legal advice. If at any point the coach feels a different form of professional support is required, this will be discussed openly with the client.

5. Confidentiality

All sessions are strictly confidential. Information will not be shared with third parties (including employers) without the client’s express written consent, except where required by law.

6. Liability

TIGERmind shall not be liable for any indirect or consequential loss or damage arising out of the coaching relationship. The client remains responsible for their own decisions and actions.